ARRIVALS:
Please arrive 10 minutes prior to your scheduled appointment. To be considerate of all clients, treatment times cannot be extended for late arrivals. Those arriving later than 15 minutes may need to be rescheduled.
PAYMENTS & GIFT CERTIFICATES:
Acceptable forms of payment include cash, credit cards (Visa, Mastercard, Discover, Amex), HSA cards, Care Credit, and/or Inertia gift cards. Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash or credit. Physical gift cards cannot be replaced if lost or stolen. The value of the gift card expires 1 year from the date of purchase. Gratuities are not included in the value of the gift certificate and are at the discretion of the client.
RESERVATION & CANCELLATION POLICY:
Although the scheduling portal will request credit card information in order to book your appointment with a member of our team, you may choose to pay with cash, credit/HSA cards, and/or Inertia gift certificates at the time of your visit.
If you need to cancel or reschedule your appointment, please do so 48-hours in advance. You may make changes online or by texting/calling our office. For changes made less than 48-hours in advance, there is a $50* charge. For no call/no show visits, there is a $75* charge.
*These fees are are donated to a charitable cause.